Why is the Note field protected on the RCP screen for a particular case?
When a case is included in a time pay agreement transaction, the Note field is blank and protected. You must use the Docket (CDK) screen Note field to enter a note on a case included in a time pay agreement.
For more information, please refer to the JIS Online Manual, Receipt Payment Screen (RCP)/Receipt Payment Screen (RCP) and Time Pays section.
RN id: 1203